Frequently Asked Questions

Please contact us if you cannot find an answer to your question.

Will you find tenants for my property?

Yes, we will handle it all from taking photos of your property, background checks, and credit reports.

Do you screen tenants?

Yes, we screen all prospective tenants. We review credit history, criminal history, and verify employment or income sources.

Our screening criteria includes:

- No evictions withing the last 5 years and can not owe money to another management company or owner.

- Credit score must be 590 or above or they will be required to pay a higher security deposit.

- No dangerous felonies withing the last 10 years.

- Income must be at minimum 2.5 times the monthly rent.

How much will my property lease for?

This will be determined by the current market rates.

Who handles maintenance calls?

We do! We are on-call 24 hours a day, so your tenants will never have to wait to hear back and get any issues rectified.

How long does it take to start managing my property?

We will start marketing and notify existing residents within 48 hours after signing the contract.

How is rent collected?

There are different payment methods available to residents. They can pay using online payments, check or money order, or use PayNearMe to pay at Retail Cash Payments.

What if the resident doesn't pay on time?

The Lease Agreement contains strict rules about rental payments and failure to do so. Failure to do so will result in eviction.

Advantages of a Professional Property Management Company

Lower Vacancy Rates

Time is money. A property manager will help get your property to market and rented as efficiently as possible. They'll know the "sweet spot" to pricing your property competitively.

Tenant Screening

We handle the entire tenant sourcing and screening process for you. Advertise vacancies and process applications. This area also requires working knowledge of Landlord-tenant law.

Rent Collection

No need to worry about chasing after late payments. A professional property manager will follow up with tenants and enforce the late fees. And worst case, they'll be able to execute the eviction process when necessary.

Landlord-Tenant laws and compliance

A big issue with landlords is dealing with potential legal issues and maintaining compliance with the law. A reputable property manager is aware of updates and changes. We stay on top of the Fair Housing Act and landlord-tenant law training and changes.

Tenant communication and relationships

A property manager will free you up form having to deal with overflowing toilets and mid summer AC breakdowns. Good tenant relationships start with communication. And your manager will be there to take those calls and keep your tenants informed of scheduled service in a friendly and professional manner.

Marketing your Property

Property managers can use their keen eye for detail and in-depth market knowledge to create listings that showcase your property effectively.

Handle Maintenance

A property in top-notch condition, is more likely to attract and retain long-term tenants who are willing to pay more for a well-maintained rental. And when tenants leave, property managers can ensure everything is in order.

Save time, money, and Scale your portfolio

Placing ads, corresponding with tenants and vendors, repairs, and all the other day-to-day task take time and energy. Let a professional do that for you. Sure you'll need to pay a fee for the services, but the value an experienced manager brings is worth it. With a property manager on your side, watching your income and maximizing services with expenses so you don't have to, you'll have more time to focus on growing your real estate empire.

Copper Wren Residential